Refund Policy
Last updated: October 24, 2026
Our Refund Policy
What you need to know about refunds
14 days to change your mind
Ask within 14 days of a charge, the first payment after your trial or any renewal, and we refund that payment in full. This covers the right of withdrawal consumers have in the EU and UK, and we apply it to everyone.
Something not working?
If a problem stops you using ReceiptWise, tell us. We'll fix it, or refund you.
How long a refund takes
We process it within 5–7 business days, back to the card you paid with. When it shows up then depends on your bank.
Cancel any time
Cancel from Settings whenever you like, and you keep Premium until the end of the period you paid for. Cancel during the free trial and you are never charged.
Manage Your Subscription
Cancel or change your plan yourself
Self-Service Portal
You can manage your subscription directly through our billing portal:
- Cancel your subscription
- Update payment method
- View billing history and invoices
- Change billing information
Go to Settings
Access your billing portal
Request a Refund
If you need to request a refund, here's how
What to Include in Your Request
- •Your account email address
- •Subscription start date (if known)
- •Reason for refund request
- •Any relevant details or issues experienced